At Psychi, we aim to provide a fair and transparent refund process. This policy explains how cancellations and refunds are handled for all scheduled sessions and paid services.
1. General Refund Policy
Refunds are generally determined on a case-by-case basis, taking into account factors such as technical issues, unexpected emergencies, or service-related problems. However, scheduled session cancellations follow the rules outlined below.
2. Cancellation Refund Rules
Cancel More Than 24 Hours Before the Session
If you cancel more than 24 hours before your scheduled session, you will receive a full refund.
Cancel Between 2–24 Hours Before the Session
If you cancel between 2 and 24 hours before the start time, you will receive a 50% refund.
Cancel Less Than 2 Hours Before the Session
If you cancel less than 2 hours before the session, no refund will be issued.
3. Missed Sessions ("No-Shows")
If you miss a session without canceling, no refund will be issued.
4. Psychi-Initiated Cancellations
If Psychi or a supporter needs to cancel a session for any reason, you may choose between:
- A full refund, or
- A free rescheduled session
5. How Refunds Are Issued
Refunds are processed back to the original payment method used at the time of purchase. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
6. How to Request a Refund
To request a refund outside of standard cancellation rules (e.g., due to technical issues), please contact us at:
Include:
- Your name
- Session date/time
- Reason for the request
7. Policy Updates
We may update this Refund & Cancellation Policy periodically. Continued use of the Service after updates constitutes acceptance of the revised policy.